- If you are not completely satisfied with your purchase, you may return it within 30 days of the arrival date for a full refund. Please note that the return shipping costs are the responsibility of the customer if the return is due to preference.
- Your product must be in unused condition and in its original packaging.
- To initiate your return, contact our Customer Support Team.
- You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
- Once your returned product is received, we will send you an email to notify you.
- Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
CANCELATIONS (IF APPLICABLE)
- If you would like to cancel your order, contact our Customer Support Team within 24 hours of ordering.
- Each order remains in a processing state for 6 hours until it is transmitted to our operational facility for immediate fulfilment.
DEFECTIVE PRODUCTS
- If you receive a defective product, we will send you a replacement for free.
- A video must be sent to the Customer Support Team, to support your claim.
WRONG ADDRESS
- It is the responsibility of the buyer to make sure that they enter their shipping address correctly.
- Please contact our Customer Support Team within 6 hours of ordering if you believe you have provided us with an incorrect shipping address. We do our best to speed up our processing times, so there is always a small window to correct an incorrect shipping address.
LOST OR STOLEN PACKAGES
- sklamp is not responsible for lost or stolen packages.
- If your tracking information states that your package was delivered to your address and you have not received it, please file a complaint to your respective shipping carrier.
- If you have any further questions on how to do this please reach out to our Customer Support Team.
SHIPPING FEES
- The buyer is responsible for paying any return shipping fees related to international orders.
- sklamp is not responsible for paying customs, duties, and taxes.
LIMITED WARRANTY
- Coverage: This warranty applies to rechargeable table lamps purchased from sklamp for one year from the date of purchase, covering defects in materials and workmanship.
- Inclusions: Warranty covers the rechargeable mechanism, lighting components, and lamp structure under normal use.
- Exclusions: Not covered are damages from misuse, unauthorized repairs, harsh environments, and normal wear and tear.
- Claims: For claims, provide proof of purchase and contact our customer service with details of the issue. Assessment may require photographs or lamp return.
- Resolution: Options include repair, replacement, or store credit for verified manufacturing defects.
- Limitations: Warranty is limited to the lamp’s purchase price, excluding indirect damages. Applicable only to the original purchaser and non-transferable.
- Statutory Rights: Complements statutory consumer rights, which vary by location.